Patient Portal Software That Reduces Call Center Volume by 40%
Patient portal software from Navitize helps healthcare providers reduce insurance-related call center volume by 30-50% through AI-powered patient self-service. Our platform offers white-label patient portals, healthcare API integration with EHR systems, benefits verification automation, and 24/7 patient access to insurance answers. Clinics, practices, and health systems use Navitize to lower administrative costs, reduce claim denials, and improve patient satisfaction—all while maintaining their own brand identity.
Your Staff Shouldn't Be an Insurance Call Center
Healthcare providers spend too much time answering insurance questions. Let patients self-serve while your team focuses on care.
Call Center Overload
40% of patient calls are insurance questions that staff spend 5-15 minutes answering
Front Desk Bottleneck
Staff spend hours explaining benefits, deductibles, and coverage instead of patient care
Claim Denials
Eligibility errors and coverage misunderstandings lead to denied claims and revenue loss
Patient Frustration
Patients don't understand their coverage and are surprised by bills at checkout
Patient Insurance Navigation Solutions
Everything your practice needs to automate insurance questions and improve patient experience.
Reduce Call Center Volume
AI-powered patient self-service answers insurance questions 24/7. Reduce insurance-related calls by 30-50%.
Learn MoreWhite-Label Patient Portal
Your brand, our technology. Offer patients a fully branded insurance navigation experience.
Learn MoreAPI & EHR Integration
Connect Navitize to your EHR and practice management systems. Real-time data, zero duplicate entry.
Learn MoreBenefits Verification Automation
Verify eligibility and benefits in real-time. Reduce denials and speed up patient check-in.
Learn MoreSolutions for Every Practice Size
From solo practitioners to enterprise health systems, Navitize scales to your needs.
Solo Practitioners
Reduce admin time and focus on patient care
- Patient self-service portal
- Automated insurance answers
- Custom subdomain
Small Practices (2-10)
Scale patient support without adding staff
- Multi-provider accounts
- Practice analytics
- Advanced branding
Multi-Location Clinics
Centralized tools across all locations
- Multi-location support
- API access
- Dedicated account manager
Health Systems
Enterprise-grade patient engagement
- Custom integrations
- EHR connectivity
- White-label everything
Platform Features
Everything patients need to understand their insurance—without calling your office.
AI Insurance Assistant
Patients ask questions in plain English, get instant answers about their coverage
Cost Estimator
Show patients estimated out-of-pocket costs before procedures
Benefits Explanation
Translate complex insurance documents into simple summaries
Eligibility Verification
Real-time verification of patient coverage and benefits
24/7 Availability
Patients get answers anytime, not just during office hours
Analytics Dashboard
Track usage, common questions, and patient engagement
The ROI of Patient Self-Service
Healthcare practices using patient insurance navigation tools see measurable returns within months.
- $5-15 saved per call avoided (30-50% fewer calls)
- 10-15% reduction in claim denials from eligibility errors
- 2+ hours/day saved on front desk insurance questions
- Higher patient satisfaction from 24/7 self-service access
Example: 5-Provider Practice
How It Works
Patient Has Question
"Is my procedure covered?" "What's my copay?"
Opens Your Portal
White-labeled with your branding, accessible 24/7
AI Provides Answer
Instant, accurate response in plain language
No Call Needed
Your staff stays focused on patient care
Frequently Asked Questions
What is patient portal software for insurance navigation?
Patient portal software for insurance navigation is a digital platform that helps patients understand their health insurance coverage, benefits, and costs. It answers common insurance questions, explains plan details, verifies eligibility, and estimates out-of-pocket costs—reducing the burden on your front desk and call center staff.
How can Navitize reduce our call center volume?
Navitize reduces healthcare call center volume by providing patients with 24/7 self-service access to insurance answers. Our AI explains coverage, deductibles, copays, and out-of-pocket costs in plain language. Practices using patient self-service tools typically see 30-50% reduction in insurance-related calls.
What is a white-label patient portal?
A white-label patient portal is a fully branded solution that appears as your own. Navitize's white-label option lets you offer patients insurance navigation tools under your practice's brand—your logo, colors, and domain—while we handle the technology and AI behind the scenes.
Does Navitize integrate with EHR systems?
Yes, Navitize offers healthcare API integration that connects with major EHR systems. This enables real-time eligibility verification, automated benefits display within your existing workflows, and seamless patient data synchronization without duplicate entry.
How does benefits verification automation work?
Benefits verification automation uses real-time connections to insurance carriers to verify patient eligibility, coverage details, and remaining deductibles before appointments. This reduces claim denials, speeds up check-in, and eliminates manual phone calls to insurance companies.
What types of healthcare providers use Navitize?
Navitize serves solo practitioners, small practices (2-10 providers), multi-location clinics, specialty practices, community health centers, and enterprise health systems. Our solutions scale from single-provider offices to organizations with thousands of patients.
Can patients use Navitize to understand their insurance before visits?
Yes, patients can access Navitize 24/7 to understand their coverage, estimate costs for procedures, check if services are covered, and learn what their copay or coinsurance will be. This reduces surprises at check-in and improves patient satisfaction.
How does Navitize help with patient insurance education?
Navitize provides health insurance education for patients through an AI assistant that explains insurance concepts in plain language, a glossary of 17,000+ terms, and personalized coverage explanations. Patients can ask questions like "What's my deductible?" or "Is this procedure covered?" and get instant answers.
What is the ROI of patient insurance navigation software?
Healthcare practices typically see ROI through: 30-50% reduction in insurance-related calls (saving $5-15 per call), fewer claim denials from eligibility errors, reduced front desk time spent on insurance questions, and improved patient satisfaction scores. Most practices see positive ROI within 2-3 months.
How do we get started with Navitize for our practice?
Contact us through the partnership inquiry form on this page. We'll schedule a demo, discuss your practice's needs, and create a custom implementation plan. We offer free trials for qualified practices, with no credit card required to start.
Ready to Reduce Call Volume and Improve Patient Experience?
Join healthcare providers across Minnesota who use Navitize to automate insurance questions and free up their staff for patient care.
Disclaimer
Navitize provides patient education and insurance navigation tools. We are not an insurance company or healthcare provider. Results vary based on practice size, patient volume, and implementation. Contact us for specific ROI projections for your practice.
Last updated: January 17, 2026