Patient Portal ROI Calculator
The patient portal ROI calculator helps healthcare practices estimate savings from implementing patient self-service for insurance questions. By reducing call center volume 30-50%, practices typically save $5-15 per call avoided. Enter your practice's call volume and costs below to see your potential monthly and annual savings from Navitize patient portal software.
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Additional Benefits Not Shown Above
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How the ROI Calculator Works
Your Call Volume
Enter your monthly insurance-related calls (coverage questions, benefits, billing)
Cost Per Call
Include staff time, benefits, overhead, and opportunity cost ($5-20 typical)
Reduction Rate
30-50% typical reduction when patients use self-service for insurance questions
Formula: (Monthly Calls × Reduction %) × Cost Per Call = Monthly Savings
Frequently Asked Questions
How does the patient portal ROI calculator work?
The ROI calculator estimates your potential savings by multiplying your monthly insurance-related calls by the expected reduction percentage (typically 30-50%) and your cost per call. It then projects monthly and annual savings to show your return on investment from implementing patient self-service.
What is the average cost per healthcare insurance call?
The average cost per insurance-related call ranges from $5-15 depending on staff wages, call duration, overhead, and opportunity cost. A 10-minute call with a $20/hour staff member costs about $3.33 in wages alone, plus benefits, phone systems, and the time staff could spend on other tasks.
How much can patient self-service reduce call volume?
Healthcare practices typically see 30-50% reduction in insurance-related calls after implementing patient self-service portals. The exact reduction depends on patient adoption, portal accessibility, and how well the system answers common questions about coverage, benefits, and costs.
What counts as an insurance-related call?
Insurance-related calls include questions about: coverage and benefits, deductibles and copays, out-of-pocket costs, eligibility verification, prior authorization status, billing explanations, and general insurance terminology. These typically represent 40-60% of total patient calls.
How long does it take to see ROI from a patient portal?
Most healthcare practices see positive ROI within 2-3 months of implementing patient self-service. Initial savings come from reduced call volume, with additional benefits from fewer eligibility-related claim denials and improved staff productivity over time.
Does practice size affect ROI?
Yes, larger practices with higher call volumes see greater absolute savings, but practices of all sizes benefit. Solo practitioners might save $500-1,000/month, while multi-location clinics can save $5,000-15,000/month or more. The percentage return is similar across practice sizes.
What factors affect the accuracy of ROI calculations?
Key factors include: accuracy of your call volume estimate, actual cost per call in your practice, patient adoption rate of self-service, quality of AI responses, and how you measure call reduction. We recommend tracking actual calls before and after implementation for precise ROI measurement.
Are there additional ROI benefits not shown in the calculator?
Yes, the calculator shows direct call savings only. Additional benefits include: reduced claim denials from eligibility errors (10-15% improvement), higher patient satisfaction scores, staff retention from reduced burnout, and time savings that allow staff to focus on higher-value tasks.
Disclaimer
ROI calculations are estimates based on typical industry results. Actual savings depend on practice size, patient adoption, call patterns, and implementation. Contact us for a personalized ROI analysis based on your specific practice data.
Last updated: January 17, 2026